Public Employment Opportunity

Client Services Manager

Competition Details

Referral Number
Employment type
1 Permanent Position
Employment Services - Western Region
Position Group
Department of Advanced Education, Skills and Labour
Port Saunders
Closing Date
19 Nov 2019
Salary (scale)
$62,796.00 - $81,635.00 (HL-20)

Position Details (What is this?)

The Department of Advanced Education, Skills and Labour helps people access post-secondary education, develop basic skills, plan careers, find and keep jobs, obtain financial assistance and immigrate to the province. The department undertakes strategic initiatives to align labour supply and demand,  supports employers in accessing and keeping skilled workers, works with organizations to deliver employment and career supports, assists people affected by large-scale emergencies, and leads corporate-wide strategies to promote immigration and multiculturalism. The department works with employees and employers to foster positive employment relations through programs and services including protection of labour rights, assists in resolving workplace issues, arriving at collective agreements, and the creation of partnerships to promote the revision and relevance of the employment relations regulatory framework.
Reporting to the Regional Manager, the Client Services Manager implements, manages and evaluates the frontline delivery of employment and income support programs and services. Specifically, this position provides management and support to staff, including developing skills, setting expectations and managing performance; develops and communicates a vision of client-focused service and continuous improvement; fosters a team-focused approach to service delivery and problem-solving; collaborates with other service providers and builds relationships with community partners; resolves employee relations issues; approves expense claims; evaluates business processes and implements change; performs audit and compliance monitoring activities; works with departmental colleagues to coordinate and integrate program areas; and performs other related duties as required.

Merit Criteria (What is this?)

Screening Criteria
  1. Experience delivering human services in a client/customer service environment
  2. Experience interpreting policies or procedures
  3. Experience coaching or mentoring staff or clients
  4. Completion of an undergraduate degree in business administration or social sciences (equivalencies will be considered)
  5. Experience monitoring performance of staff (asset)
  6. Experience collaborating on team projects or initiatives (asset)
  7. Experience resolving complaints or conflicts in a client/customer service environment (asset)
Assessment Criteria
  1. Knowledge of human services delivery practices
  2. Program management skills
  3. Resource management skills
  4. Stakeholder management skills
  5. Ability to communicate effectively (verbal)
  6. Ability to think critically
  7. Client service orientation
  8. Initiative
  9. Resistance to stress

Conditions of Employment(What is this?)

Conditions of
  1. Recent and satisfactory Certificate of Conduct from local police
Conditions of Acceptance
  1. Acknowledge requirement for day travel (occasional)
  2. Acknowledge requirement for overnight travel (occasional)
  3. Acknowledge requirement for access to private transportation
Applicant Information

For more information about this opportunity please contact Lana Bannister at (709) 637-2918.

  • The Government of Newfoundland and Labrador values diversity in the work place and is an equal opportunity employer.
  • Disability related accommodations and alternate formats are available upon request at any stage of the recruitment process by contacting, 709-729-0130 or toll free at 1-888-729-7690.
  • Preference will be given to applicants who are legally entitled to work in Canada.
  • Applications must be received on or before the closing date stated for this job posting.
  • It is the responsibility of the applicant to submit an application that demonstrates the required merit criteria.
  • Applications that do not clearly demonstrate the required criteria will be screened-out.
  • All applications must contain accurate contact information, including current mailing address, email address and phone number.
  • All information submitted as part of this application must be factual, complete and current to date of submission.
  • This competition may be used to fill future similar vacancies with the Government of Newfoundland and Labrador.

How To Apply

Applications, quoting Competition Number AESL.19.20.R0528, should be submitted

By Mail
Human Resource Secretariat, Strategic Staffing Division
50 Mundy Pond Road
P.O. Box 8700
St. John’s, NL, A1B 4J6
By Fax
(709) 729-6737

For more information about this opportunity please contact Lana Bannister at (709) 637-2918.