Public Employment Opportunity

Communications Technician E

Competition Details

Referral Number
JPS.19.20.R0682
Employment type
1 Temporary Position
Division
Royal Newfoundland Constabulary
Position Group
NAPE - General Service
Department
Department of Justice and Public Safety
Location
Corner Brook
Closing Date
No closing date
Salary (scale)
$26.97 - $29.98 per hour (CG-32)
Benefits

Position Details (What is this?)

Context
The Department of Justice and Public Safety ensures the impartial administration of justice and the protection of the public interest through the dual offices of the Attorney General and the Minister of Justice and Public Safety. Responsibilities of the department include family justice services, fines administration, support enforcement, policing, the sheriff’s office, adult secure custody, adult probation services, secure youth justice services, victim services and administration of the courts. The department also both represents and provides legal services to the Crown including legal advice to departments, litigation, prosecution and legislative drafting services. The Department of Justice and Public Safety aims to improve public protection and access to justice in a manner that is sensitive to the diverse needs of its clients.
Duties
This is a responsible position within the Royal Newfoundland Constabulary (RNC) that provides a vital link between the community and police officers.   Incumbents receive and prioritize both emergency (including 911) and non-emergency  calls and ensure that resources are dispatched appropriate to the circumstances and the information provided by the caller, as well as take complaints and transfer calls if necessary, and transmit information to/from the public or police.  Additionally, incumbents provide dispatch services, co-ordinate police operational units, and monitor radio channels for transmissions/officer activity as it relates to officer and public safety.  Further duties include assisting police officers with information support by way of computer-related and/or hard copy inquiries (i.e. CPIC checks on persons and vehicles, etc.) and actively obtaining other emergency and non-emergency services.  Communication Technicians are required to remain current and comply with all RNC directives, memorandums, policies and procedures, as well as maintain familiarity with the RNC business plan and stated objectives.  They may, at times, be required to attend court and give evidence.

Merit Criteria (What is this?)

Screening Criteria
  1. Relevant diploma in Communications/Criminology/Humanities (equivalencies will be considered)
  2. Experience in frontline communications with the public
  3. Experience with #2 in a policing or emergency services environment (asset)
  4. Training in Suicide Intervention and First Aid (asset)
  5. OPAC Keyboarding testing with minimum typing speed of 45 wpm (net words per minute) with 95% accuracy
Assessment Criteria
  1. Knowledge of communication protocols
  2. Knowledge of suicide intervention (asset)
  3. Knowledge of first aid (asset)
  4. Ability to communicate effectively (verbal)
  5. Ability to think critically
  6. Ability to work independently
  7. Ability to maintain confidentiality
  8. Relationship building
  9. Reliability
  10. Resistance to stress

Conditions of Employment(What is this?)

Conditions of
Offer
  1. Recent and satisfactory Enhanced Security Screening
Conditions of Acceptance
  1. Willing to accept shift-work (24-7-365, rotation)
  2. Willing to accept work on weekends and holidays (regular)
  3. Upon hire, candidates will be required to undertake on-the-job training to meet minimum standards.
Applicant Information
  1. For more information about this opportunity please contact Superintendent Pat Roche at 709-637-4107.
  • This position is considered a "Position of Trust" and therefore, a job offer may be subject to a satisfactory security check.
  • The Government of Newfoundland and Labrador values diversity in the work place and is an equal opportunity employer.
  • Disability related accommodations and alternate formats are available upon request at any stage of the recruitment process by contacting recruitment@gov.nl.ca, 709-729-0130 or toll free at 1-888-729-7690.
  • Preference will be given to applicants who are legally entitled to work in Canada.
  • Applications must be received on or before the closing date stated for this job posting.
  • It is the responsibility of the applicant to submit an application that demonstrates the required merit criteria.
  • Applications that do not clearly demonstrate the required criteria will be screened-out.
  • All applications must contain accurate contact information, including current mailing address, email address and phone number.
  • All information submitted as part of this application must be factual, complete and current to date of submission.
  • This competition may be used to fill future similar vacancies with the Government of Newfoundland and Labrador.

How To Apply

Applications, quoting Competition Number JPS.19.20.R0682, should be submitted

Online
By Mail
Human Resource Secretariat, Strategic Staffing Division
50 Mundy Pond Road
P.O. Box 8700
St. John’s, NL, A1B 4J6
By Fax
(709) 729-6737

  1. For more information about this opportunity please contact Superintendent Pat Roche at 709-637-4107.