Clerk IV

Position Details

Department of Government Services - Government of Newfoundland and Labrador

Reporting to the Manager of Processing, the Clerk IV is responsible for providing a high level of customer service to clients of the Government Service Centre. The incumbent will consistently demonstrate the core values of the Department including accountability, integrity and respect by providing exceptional customer service delivery; accept and process applications for a variety of programs; act as a single point of contact to ensure customer service needs are met; explain in detail to customers the requirements of various acts, regulations and government programs covering a wide variety of government services; collect revenue by cash, cheque, money order, credit or debit card for transactions processed and balance daily amounts collected plus any adjustments and authorized issues against the computer system total; prepare daily cashier deposit; respond to telephone and in-person inquiries from the general public and various client groups, and will perform other related duties as required.

Screening Criteria

1. Completion of a one year diploma in Office Administration (equivalencies will be considered)
2. Experience with administrative and clerical practices
3. Experience providing front-line customer service
4. Experience performing monetary transactions and reconciliation (asset)

Assessment Criteria

1. Knowledge of administrative and clerical practices
2. Knowledge of receipting, handling and reconciliation processes related to monetary transactions (asset)
3. Front-line customer service skills
4. Ability to manage time and tasks
5. Ability to maintain confidentiality
6. Ability to work independently
7. Resistance to stress
8. Relationship Building

Conditions of Employment

Information for Applicants

• The Government of Newfoundland and Labrador values inclusion, diversity, equity and accessibility, and a workplace culture that benefits from varying ideas and lived experiences.
• Accommodations and alternate assessment formats are available upon request at any stage of the recruitment process by contacting recruitment@gov.nl.ca, 709-729-0130 or toll free at 1-888-729-7690. Video Relay Service (VRS) calls are welcomed.
• We are committed to providing an inclusive recruitment process with a focus on removing barriers. For common potential accommodations and adjustments during the recruitment process, click here. Accommodation information will be kept confidential.
• Preference will be given to applicants who are a Canadian citizen or permanent resident of Canada or those who are legally entitled to work in Canada.
• Applications must be received by the closing date stated in the job posting.
• It is the responsibility of applicants to submit a resume that clearly demonstrates the required screening criteria outlined in the job description.
• Applications must contain current contact information, including phone number, mailing and, e-mail addresses.
• Application information must be factual, complete and current, to date of submission.
• This competition may be used to fill future similar vacancies with the Government of Newfoundland and Labrador.