Featured Client Services Officer A

Position Details

The Department of Jobs, Growth and Rural Development is seeking motivated, service-driven professionals to join our team as a Client Services Officer A.  We offer comprehensive onboarding and training to set you up for success, ongoing professional development, opportunities to grow your career, and the chance to make a real difference in people’s lives and local economies.

Build Careers. Strengthen Communities. Make a Difference.

These opportunities are available in various locations across the province, with current openings in:
Channel - Port aux Basques – 1 Permanent, 1 - Temporary
Marystown – 2 Temporary
Springdale – 1 Permanent, 1 Temporary
Gander – 1 Permanent, 2 Temporary
St. John’s (Topsail Road) – 1 Permanent, 4 Temporary
St. John’s (Aberdeen Avenue) 1 Temporary
St. John’s (Duckworth Street) 1 Temporary

About Us

The Department provides a variety of services and supports to assist individuals in reaching their employment goals, as well as supporting employers with their recruitment, retention and skills development needs. The Employment and Labour Market Development Division delivers a range of employment and training programs and services (Employment Services) in nineteen offices across the province.

Programs include wage subsidies, pre-employment supports, short term training, supports to attend post-secondary education, job search, career planning services, employment counselling, and community and labour market partnerships. Service channels include phone, email, in-person or virtual.

About the Opportunities

When you join our team, you’ll be part of a supportive, collaborative, and purpose-driven environment where your work directly supports clients across Newfoundland and Labrador. You will work in an Employment Centre and contribute to a dynamic and dedicated team. Your work may include:

Screening Criteria

About You

You have a degree in business, economics, social sciences or equivalent combination of training and experience. You have experience delivering frontline services to individuals facing financial, employment, and/or social barriers. You have experience with financial management and/or case management, including client intake, assessment, determining eligibility, intervention management, and follow-up.

Assessment Criteria

Operating in a frontline service role, you are an effective communicator while interacting with a variety of clients (individuals, employers, community organizations, and others). With effective critical thinking and organizational skills, you directly help clients navigate employment and training supports. You excel at building and maintaining professional relationships. You conduct quality assurance activities to ensure program integrity and continuous improvement. You thrive in a professional environment that is team-oriented, dynamic and offers variety in each workday. You apply confidentiality and privacy practices in all situations.

Conditions of Employment

Information for Applicants

To learn more about these opportunities please contact:
Christa Skinner, Regional Administrator: christaskinner@gov.nl.ca

Thinking about relocating or exploring a new region? Learn more about living and working in Newfoundland and Labrador:

Welcome to Newfoundland and Labrador - Newfoundland and Labrador, Canada (newfoundlandlabrador.com)

• The Government of Newfoundland and Labrador values inclusion, diversity, equity and accessibility, and a workplace culture that benefits from varying ideas and lived experiences.
• Accommodations and alternate assessment formats are available upon request at any stage of the recruitment process by contacting recruitment@gov.nl.ca, 709-729-0130 or toll free at 1-888-729-7690. Video Relay Service (VRS) calls are welcomed.
• We are committed to providing an inclusive recruitment process with a focus on removing barriers. For common potential accommodations and adjustments during the recruitment process, click here. Accommodation information will be kept confidential.
• Preference will be given to applicants who are a Canadian citizen or permanent resident of Canada or those who are legally entitled to work in Canada.
• Applications must be received by the closing date stated in the job posting.
• It is the responsibility of applicants to submit a resume that clearly demonstrates the required screening criteria outlined in the job description.
• Applications must contain current contact information, including phone number, mailing and, e-mail addresses.
• Application information must be factual, complete and current, to date of submission.
• This competition may be used to fill future similar vacancies with the Government of Newfoundland and Labrador.