Financial Collections Officer

Position Details

Government Services - Government of Newfoundland and Labrador

Reporting to the Director of Collections, the Financial Collections Officer plays a vital role within the Collections Services Unit of Digital Government and Service NL. Financial Collections Officers are tasked with the collection of outstanding taxes owed to the crown and other receivables such as fees, loans, leases, and over payments. This position also assists other departments in write-off procedures for various debts and the preparation and filing of accounts for legal action. The incumbent participates in collection activity by contacting and meeting with clients by telephone, written correspondence and interviews; analyzes financial assessments and negotiates repayment arrangements based on the ability to repay; monitors accounts for compliance with payment arrangements; identifies and prepares accounts for CRA set-off and Certificates of Judgment; performs skip tracing to locate missing clients; makes recommendations for write-off’s; performs all duties in a professional manner with consideration for the privacy of clients; and performs other related duties as required.

Screening Criteria

1. Completion of a two-year diploma in Business Administration with a specialization in accounting (equivalencies will be considered)
2. Experience performing collections activities and managing accounts receivable
3. Experience managing client accounts/files
4. Experience providing financial counselling to clients

Assessment Criteria

1. Knowledge of collections practices including legal and default collection proceedings
2. Knowledge of accounting principles and finance
3. Case management skills
4. Negotiation skills
5. Client-service orientation
6. Ability to effectively exchange information
7. Ability to maintain confidentiality
8. Ability to manage time and tasks and work independently
9. Relationship building
10. Professionalism

Conditions of Employment

Information for Applicants

For more information about this opportunity please contact Gina Pope, Director of Collections Services at 709-729-4521 or GinaPope@gov.nl.ca.

• The Government of Newfoundland and Labrador values inclusion, diversity, equity and accessibility, and a workplace culture that benefits from varying ideas and lived experiences.
• Accommodations and alternate assessment formats are available upon request at any stage of the recruitment process by contacting recruitment@gov.nl.ca, 709-729-0130 or toll free at 1-888-729-7690. Video Relay Service (VRS) calls are welcomed.
• We are committed to providing an inclusive recruitment process with a focus on removing barriers. For common potential accommodations and adjustments during the recruitment process, click here. Accommodation information will be kept confidential.
• Preference will be given to applicants who are a Canadian citizen or permanent resident of Canada or those who are legally entitled to work in Canada.
• Applications must be received by the closing date stated in the job posting.
• It is the responsibility of applicants to submit a resume that clearly demonstrates the required screening criteria outlined in the job description.
• Applications must contain current contact information, including phone number, mailing and, e-mail addresses.
• Application information must be factual, complete and current, to date of submission.
• This competition may be used to fill future similar vacancies with the Government of Newfoundland and Labrador.